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However, like the first step, it is one of the secrets of effective problem solving and helps to differentiate our seven step problem solving technique.The secret to defining the problem, is really about attitude. This is the crucial attitude which will then help you define the problem in a way which focuses on the potential and opportunity in the situation.Combining problems that are valuable to solve, with defining exactly what you are trying to solve, can dramatically improve the effectiveness of the problem solving process.
The problem solving activity question checklist leads you through a set of questions to identify the nature of the problem and to analyse what it is and what it isn’t.
One of the most important aspects of analysing any situation is involving the right people.
Firstly in our 7 problem solving steps, we advocate taking a proactive approach, go and find problems to solve; important and valuable problems.
The real starting point then for any problem solving process is to find the right problem to solve.
Ever heard people say (or perhaps said yourself) things like : ” I wished we hadn’t jumped to that solution so quickly.” “I think we may have solved the wrong problem.” “It was only at the end that I realised we had acted too quickly with too little information.” “The solution we went ahead with turned out to be impractical and too expensive.” A structured process helps ensure you stay on track with what you need to do to solve a problem.
The seven step problem solving technique covers: You’ll find a brief explanation of these points below.
Essentially Drucker suggests that we should move from a problem focus to an opportunity focus. Our problem solving activity tool does just that, providing a process to frame your problem as an opportunity and a question checklist to help you define what exactly the problem is, and why it is worth your while solving it.
The question checklist also leads you through a structured set of questions to start the analysis of the problem.
5 Select the Best Solution Selecting is about making choices, about deciding.
To do this you need to weigh up the competing value and risk of the different options you generated in the previous step.