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My first boss taught me how to speak effectively and forcefully and counter any objections the customers raised, but he never told me anything about listening.
People like to be heard, understood, approved and appreciated through spoken words.
Words give them the feeling of being alive and active.
When I newly joined as an assistant sales executive in a private biscuit manufacturing company, my immediate boss made sure that I spoke effectively with my colleagues, dealers and customers.
He closely monitored my speeches and presentations, and told me where I needed improvement.
|| Abundance || Stress || Career || Communication || Concentration || Creativity || Emotions || Self-Esteem || Fear || Happiness || Intuition || Leadership || Love || Maturity || Meditation || Memory || Mental Health || Peace || Mindfulness || Inspiration || Negotiation || Personality || Planning || PMA || Reading || Relationships || Relaxation || Healing || Success || Visualization || The Secret || Master Key System || Videos || Audio || Our Books || Being the Best || Resources || by Jayaram V Source: This essay was originally published in the book “Think Success, Essays on Self-help” by Jayaram V under the title, “Effective Listening Skills," and reproduced with publisher's permission. When you do speak to others, are you motivated by a desire to prove that they are wrong, or you think you know better than they do?
Do you listen quietly, reflectively, and unassumingly, without critical and judgmental attitude?For him not being able to talk forcefully in the presence of others was like losing a grim battle in the life of a salesexecutive.Unless I stood for myself and spoke confidently about my beliefs and convictions, he would ask how could I defend anything in life, stand for others in my team, or promote the products of the company.We remember the greatest speeches in the history of the world with nostalgia, but do not pay much attention to anyone who listened to others and facilitated a treaty or a peace charter. To enjoy an occasion, we have to shout, laugh, clap, jump, sing, dance, or set off fireworks.You cannot create all that thunder when you are silent.In this regard, he was not much different from others.People prefer talking rather than listening because talking gives them the false sense of control and authority.We may listen to others, but do it mostly to facilitate a conversation or extend social courtesy.For most people listening is a passive and inferior activity, and a even sign of weakness and submissiveness.As every child learns eventually, making appropriate noises attracts attention, sympathy, and even rewards from others.Hence, many people resort to speech to declare their presence, extend their influence or secure their aims.