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This can make it more difficult for individual users to create the tailored setup they require, there are also added complexities when trying to route new leads through to assignment groups.

‘Out of the box’ Salesforce does allow you to distribute leads to assignment groups (with the help of your administrator) but this is often done in a simple round robin format.

You Can Assign More Than Just Leads – assignment groups can be used to distribute much more than just leads.

Automatically assigning tasks to assignment groups can be extremely useful for organisations, managers and the team members themselves.

what a special, quaint, fun place and what a fantastic time we had!!!!

A big thank you for a SUPERLATIVELY J organized incentive trip.

He is doing us a favour by giving us an opportunity to do so.

The trip was flawless, everything was exceptional from the accommodation to the food to the ski-hire…

This means your customers will be liaising with contacts who have experience in similar cases, knowledge of their specific industry or have managed cases just like theirs.

This creates a better overall customer service and increases the probability that your customers expectations will be met.


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